Privacy Policy

“The Company” as we refer to Transparent Business Solutions B.V. (“TBS”) and other DBAs such as Cyberclaims and Scam Help.

“The Consultant” means the independent contractor performing work for the Clients under the Service Agreement.

“Client” means the user of these Terms and Conditions, the person, company, or organization body who is the intended recipient of the Service;

“Cookie” means a small text file placed on your computer or device by Our Website when you visit certain parts of Our Website and/or when you use certain features. 

“DPO” Data Protection Officer, whose primary role is to ensure that their organisation processes the personal data of its staff, customers, providers or any other individuals (also referred to as data subjects) in compliance with the applicable data protection rules.

“Our Website” means this website, https://www.tbsbv.com/

“Contract” means the contract between the Client and the Consultant which defines the scope of the Engagement and the services to be rendered by the Consultant, as well as the fee schedule for said services;

“The Engagement” means any agreement, in whatever form, reached between the Consultant and the Client pursuant to which the Consultant agrees to render services to the Client in exchange for a fee plus costs;

“Force Majeure” means any cause beyond the reasonable control of the affected party, including, but not limited to, any act of God, war, riots, acts of the public enemy, fires, strikes, labour disputes, accidents, or any act in consequence of compliance with any order of any government or governmental authority;

“Project” means the services to be provided by the Consultant to the Client as specified in the Service Agreement;

“Confidential Information” means any information related to the Engagement disclosed by the Client to the Consultant and by the Consultant to the Client, respectively, either directly or indirectly. Confidential Information may include, by way of example but without limitation, products, specifications, formulae, equipment, formulas, models, employee interviews, records, quality monitoring schemes/programs, training materials, business strategies, customer lists, know-how, drawings, pricing information, inventions, ideas, and other information, or its potential use, that is owned by or in possession of the Client and the Consultant, respectively;

“Sensitive Information” Under the General Data Protection Regulation (GDPR) (EU) 2016/679, the UK Data Protection Act 2018, California Consumer Privacy Act (CCPA). “Sensitive Information,” also referred to as “Special Categories of Personal Data,” refers to specific types of personal data that are subject to stricter protection due to their sensitive nature. This includes but is not fully limited to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, sex life or sexual orientation. 

All brands, images, texts, comments, illustrations (animated) images, video images, sounds, and all the technical applications that can be used to operate this website and more generally all the components used on this website, are protected by the laws on intellectual property. Any reproduction, repetition, use, or modification, by any means whatsoever, of all or just part of it, including technical applications, without the prior written permission of the controller, is strictly prohibited. The fact that the controller or the Data Protection Officer may not take immediate action against any infringement, can not be considered as tacit consent, nor of a waiver of any right to prosecute the infringing party.

All our Website content is in accordance with the main Data Protection regulations. We display only commercial information, Relevant News and other important material that are relevant to our line of work and the products we offer. This public content doesn’t have any sensitive information about our Clients, services, projects or any other confidential information related to our activities.  At TBS, we secure the privacy of our Clients and the products we offer, ensuring that our practices are fully compliant with worldwide data protection regulations.

Those normative ensure their requirements on transparency in data handling practices, obtaining and managing user consent, safeguarding personal data, and respecting consumer rights. We praise respecting consent, especially in cases where vulnerable people are involved (i.e.: children’s information) as we do regular updates to our privacy policies, security practices, and compliance checks to all of our processes, policies and internal tools.

For the purpose of proper management of the site, the controller may at any time:

• Suspend, interrupt, reduce or decline access to the website for a particular category of visitors.
• Delete all information that may disrupt the functioning of the website or which conflicts with national or international laws or is contrary to internet etiquette and data protection regulations.
• Make the website temporarily unavailable in order to perform updates

Access to and use of the website are strictly personal. You will refrain from using the data and information of this website for your own commercial, political, or advertising purposes, as well as for any commercial offers, in particular unsolicited electronic offers.

We have implemented appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. This includes using encryption, secure connections (HTTPS), and regular security assessments.

This Privacy Policy applies only to the use of our Website, not extending to any other websites of third parties that might be linked to/from our Website. We don’t have any control over the data collected and handled by other websites and advise that their Privacy policy should be checked before you provide any data to them.

The controller is not liable for any failure, disturbances, difficulties, or interruptions in the functioning of the website, causing the (temporary) inaccessibility of the website or of any of its functionalities. You, The Client and website user, is responsible for the way you seek connection to our website. You need to take all appropriate steps to protect your equipment and data against hazards such as virus attacks on the Internet. Furthermore, you are responsible for which websites you visit and what information you seek.

The controller is not liable for any legal proceedings taken against you:
            • because of the use of the website or services accessible via the Internet.
            • for violating the terms of this privacy policy.

The controller is not liable for any damages that incur to you as the user or third parties or your equipment, as a result of your connection to or use of the website and you will refrain from any subsequent (legal) action against the controller.

If the controller is involved in a dispute because of your (ab)use of this website, he is entitled to (re)claim all subsequent damages from you.

In case of any data breach, we will notify the relevant supervisory authority within 72 hours along with the affected users if the breach is likely to result in a high risk to their rights and freedoms.

Under the main Data Protection regulations, standards set out by the GDPR, the UK Data Protection Act 2018, California Consumer Privacy Act (CCPA). We will ensure that any of your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. Those will be used and processed only after your previous consent and under necessary conditions such as: the performance of a contract to which you are a party or as the means to make you part of a contract; to protect the vital interests of you or of another natural person; out of necessity to comply with a legal obligation which we are subject; for the purposes of legitimate interest from us or by a third party, unless such interests are overridden by fundamental rights and freedom of the data that is subject and require protection.

Our appointed Data Protection Officer oversees all of the data handling through our processes and if they are in accordance with the most recent standards on worldwide Data Protection regulations. If any information is necessary in order to obtain access to certain features of the website, the controller under the DPO’s guidance and approval will indicate the mandatory nature of this information when requesting this data.

In case of infringement of any law or regulation, of which a visitor is suspected and for which the authorities require the personal data collected by the collector, they will be provided to them after an explicit and reasoned request of those authorities, after which these personal data do not fall anymore under the protection of the provisions of this Privacy policy.

In these cases where we may be required by law to share certain data held by Us, which may include personal information, for example,  under legal proceedings and to comply with legislation requirements, court orders, or a governmental authority. We won’t require any further consent from you to share this info, as in such circumstances we must comply with these legally binding requests.

Under the European GDPR and other worldwide data protection regulations, you have:

• the right to request access to, deletion of or correction of, your personal data held by us;
• the right to complain to a supervisory authority;
• be informed of what data processing is taking place;
• the right to restrict processing;
• the right to data portability;
• object to the processing of your personal data;
• rights with respect to automated decision-making and profiling.

In case of enforcing any of these rights or if there are any other questions about our Website and its use, please contact Us through our main communication channels. 

Each request must be accompanied by a copy of a valid ID, on which you put your signature and state the address where we can contact you.

Within one month of the submitted request, you will receive an answer from us.

Depending on the complexity and the number of requests this period may be extended to two months.

Your personal data will be collected by Transparent Business Solutions B.V. and (an) external processor(s). Personal data means any information relating to an identified or identifiable natural person (‘data subject’).

An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

The personal data that are collected on the website are used mainly by the collector in order to maintain a (commercial) relationship with you and if applicable in order to process your orders. They are recorded in an (electronic) register.

When you use our Services, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

We might collect your data as you request a Free Call back from one of our consultants over a form at our Website. Providing this data gives us your consent to handle it only for commercial purposes, as we store the following sensitive and personal information:

• Name
• Organization Name
• Telephone
• Email

You may receive commercial offers from the collector and from our subsidiary companies (Scam Help and Cyberclaims). If you do not wish to receive them (anymore), please send us an email to the following address: info@tbsbv.com

If you encounter any personal data from other data subjects while visiting our website, you are to refrain from collection, any unauthorized use, or any other act that constitutes an infringement of the privacy of the data subject(s) in question. The collector is not responsible in these circumstances.

We take commercially reasonable measures to protect all collected information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Our technical and organizational measures to secure your information include:

• Storing information on secure servers;
• Encrypting transfers of data to or from the Company’s servers
• Restricting access to your information and only sharing it to the minimum extent necessary, and on an anonymized basis when possible and subject to confidentiality restrictions where appropriate and;
• Verifying the identity and need of any individual who may request access to your information prior to providing them with such access.

We cannot guarantee the security of the Internet, and any information you submit to us over the Internet conection, such as email, contact form submission, or other means that you use as transmitting those are entirely at your own risk. We are not responsible for any expenses, harm to reputation, damages, liabilities, loss of profits, costs, or any other type of loss experienced by you as a result of your decision to transmit information to us via service providers of the Internet.

When you visit our website, cookies from the controller and/or third parties may be installed on your equipment. Your computer cannot be damaged or accessed by cookies because cookies are not malicious programs. By changing your browser settings, you can reject cookies that are automatically accepted by most web browsers. As a result, you may not be able to take full advantage of our website. Occasionally, we may use cookies to analyze website traffic and improve the user experience on our website.

A cookie is a small text file placed on the hard drive of your electronic device upon visiting our website. A cookie contains data so you can be recognized as a visitor when you are visiting our website. It enables us to adjust to your needs and it facilitates you to log in to our website. When you visit our website, we inform you about the use of cookies. 

As you accept the use of cookies and other tracking devices, our Website may place and access certain first-party Cookies on your computer or other electronic device.

We use the following types of cookies on our website:
            – Functional cookies: like the session and login cookies to collect session and login information.
            – Anonymised Analytic cookies: to obtain information regarding the visits to our website, like numbers of visitors, popular pages, and topics. In this way, we can adjust our communication and information to the needs of our visitors. We can not see who visits our sites or from which personal device the visit has taken place.

We will not place any non-anonymized analytical cookies and/or tracking cookies unless you accept those. With the continued visit of this website, you accept these terms of use, along with the use of cookies and other tracking systems unless we have provided another method of accepting cookies on our website. Your consent is valid for a period of thirteen months.

For more information about using, managing, and deleting cookies for each electronic device, we invite you to consult the following link: https://autoriteitpersoonsgegevens.nl/nl/onderwerpen/internet-telefoon-tv-en-post/cookies#faq

At TBS we emphasize the importance of safeguarding all sensitive and confidential data against unauthorized access or misuse. We ensure that any processing of this kind of data is done only under specific conditions that are congruent with worldwide data protection standards set out by the GDPR, the UK Data Protection Act 2018, California Consumer Privacy Act (CCPA), and other relevant legislation in jurisdictions where us, our consultants, partners and clients are based in. 

These conditions are governed by Dutch law. The court in the district where the collector has its place of business has the sole jurisdiction if any dispute regarding these conditions may arise, save when a legal exception applies.

If you require any additional information about the protection of personal data, please visit the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):  https://autoriteitpersoonsgegevens.nl/nl.

Your data will be retained only for specific purposes in accordance and strictly after your prior consent to its use. This could be done over accepting our cookies policy, sending your personal information over our call-back form or providing us with information needed to our consulting services. Any confidential and sensitive information will be used solely for specific commercial and/or operational purposes. That aim is done as a way to improve quality and to provide individualized services that will impact our customers on the best way possible, according to their needs.

We only store your private information through our forms for call backs, as we might approach you later via phone or email. Providing this info through our forms represents your consent to be on our database for up to 2 (two years). Any sensitive and confidential data will not be stored for longer than needed and we reiterate the right that every user has to ask for its deletion and our obligation to do upon request. This information can be used by our subsidiary companies (Scam Help and Cyberclaims).

You cannot derive any rights from the imagery that accompanies any offered product on our website.

We ensure that all personal data associated with imagery and products is processed lawfully, securely, and with due respect to the rights of individuals. As to having freely given consent informed and documented, reserving the right of individuals to withdraw their consent at any time, under proper communication.

Any imagery used on our Website and our products or services shall be anonymized, especially when individual identification is not necessary for the intended purpose. This could involve techniques such as blurring faces or using silhouettes. The same care is done while we ensure that using images from third-party sources complies with the worldwide data protection legislation.

We are committed to protecting the privacy of children, and we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). We neither knowingly nor intentionally contact or collect any information from persons under the age of 18 years old. Our services are not intended to solicit information of any kind from persons under the age of 18 years old.

If we receive information about persons under the age of 18 by a third party, or by deception or fraud, and are notified of the collection of such information, we will, where required to do so by law, immediately seek the appropriate parental consent to use that information or we will delete such information from our servers. If you are aware of any transmission of information about persons under the age of 18 years old, please send us an email at info@tbsbv.com

For questions, product information, or information about the website itself, please contact the Customer Support Department at info@tbsbv.com.

Address: Kalvermarkt 53, 2511 CB, The Hague, The Netherlands
Email: info@tbsbv.com
Phone: +31 70 7013260